SHIPPING & RETURNS POLICY
Last updated: 2025-11-07
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1. Shipping Policy
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Order Processing:
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All orders are processed immediately upon receipt.
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We inspect, package, and ship air purifiers within 5-8 business days.
Shipping Time and Costs:
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Shipping times and costs will vary based on the delivery address provided during checkout.
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Shipping options and costs will be calculated and displayed at checkout.
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On special occasions, we may offer free shipping promotions.
Shipping Confirmation and Tracking:
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Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
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You can track your order using the tracking number provided.
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2. Returns Policy
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Return Eligibility:
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We accept returns of unopened boxes within 14 days of delivery.
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To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return Process:
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To initiate a return, please contact us at info@castus.ca with your order number and reason for the return.
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We will provide you with instructions on where to send your return.
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Please note that you are responsible for the return shipping costs.
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Inspection and Refunds:
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Once we receive your returned item, we will inspect it in our lab.
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If the return is approved, we will process your refund to the original payment method within [number of days, e.g., 5-10 business days].
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If the item is not in its original condition or is damaged, only a partial refund or no refund may be granted.
Non-Returnable Items:
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Certain types of items cannot be returned, including:
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Perishable goods.
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Custom products.
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Personal care goods (like health and beauty products).
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Replacement filters, even if they are unopened. Please get in touch if you have questions or concerns about your specific item.
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Contact Us
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If you have any questions about these Terms, please contact us at:
Pristine Holdings LTD and Castustec
Email: info@castus.ca